Terms & Conditions
These Terms and Conditions ("Terms") govern your use of the AI-Intervue platform ("Platform"). AI-Intervue is a trading name operated by Memora Limited ("Memora", "we", "us", or "our"), a company incorporated in the Hong Kong Special Administrative Region, acting as the authorised distributor of the Platform on behalf of the intellectual property owner. By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy.
Last Updated on April, 10, 2026
1. Definitions
"AI Interview" means a structured interview conducted by the Platform's artificial intelligence system, in which the Candidate's responses are recorded, transcribed, and analysed.
"AI Skills Assessment" means a task-based evaluation conducted through the Platform in which Candidates complete practical exercises (typically 5 to 10 minutes in duration) designed to assess their ability to use AI tools, including prompt quality, reasoning, and workflow proficiency.
"AI Scoring" means the automated evaluation process whereby the Platform analyses a Candidate's CV, AI Skills Assessment results, AI Interview outputs, and other relevant data using artificial intelligence models to generate performance scores and structured shortlists.
"Candidate" means any individual who participates in an AI Interview, AI Skills Assessment, or any other evaluation process facilitated through the Platform.
"Candidate Data" means all data submitted by or collected from a Candidate through the Platform, including without limitation CVs, video and audio recordings, transcripts, assessment responses, and AI-generated scores.
"Employer" means any organisation, company, partnership, or other legal entity that uses the Platform to post job listings, initiate interviews or assessments, or evaluate Candidates.
"Platform" means the AI-Intervue web application, mobile application (if any), APIs, and all related services operated by Memora.
"Services" means all products, features, and functionalities provided through the Platform, including AI Interviews, AI Skills Assessments, AI Scoring, candidate management, and related reporting tools.
"User" means any individual or entity that accesses or uses the Platform, including both Employers and Candidates.
2. Eligibility
You must be at least eighteen (18) years of age or the age of legal majority in your jurisdiction (whichever is greater) to register for or use the Platform.
If you are registering on behalf of an Employer, you represent and warrant that you have full authority to bind that organisation to these Terms and that the organisation is duly incorporated and in good standing under the laws of its jurisdiction of incorporation.
By using the Platform, you represent that the information you provide during registration and throughout your use of the Services is accurate, current, and complete.
3. Use of Services
3.1 Permitted Use
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the following purposes:
For Employers: to create job listings, initiate and manage AI Interviews and AI Skills Assessments, review AI Scoring results, and manage recruitment workflows.
For Candidates: to participate in AI Interviews and AI Skills Assessments, submit CVs and other relevant information, and view assessment outcomes where made available by the Employer.
3.2 Prohibited Use
You shall not, and shall not permit any third party to:
Use the Platform for any unlawful, fraudulent, or deceptive purpose.
Attempt to manipulate, game, or circumvent AI evaluation processes, including by submitting fabricated, plagiarised, or materially misleading responses.
Use automated scripts, bots, or similar tools to interact with the Platform (except through our published APIs with valid credentials).
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or models underlying the Platform.
Interfere with or disrupt the integrity, security, or performance of the Platform or its infrastructure.
Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
Upload, transmit, or distribute any content that is defamatory, obscene, harmful, or that infringes the intellectual property or privacy rights of any third party.
Resell, sublicence, or otherwise commercialise access to the Platform without our prior written consent.
4. AI-Specific Disclaimers
This section sets out important disclaimers regarding the nature and limitations of the artificial intelligence technology used in the Platform. Please read this section carefully.
4.1 Advisory Nature of AI Outputs
All outputs generated by the Platform's AI systems — including interview scores, skills assessment evaluations, candidate rankings, and shortlist recommendations — are intended solely as decision-support tools. They do not constitute professional advice, definitive assessments of a Candidate's suitability, or binding hiring recommendations.
4.2 No Solely Automated Decision-Making
The Platform is designed to support human-in-the-loop decision-making. Employers are responsible for ensuring that no Candidate is subject to a decision based solely on automated processing where prohibited by applicable law. Where a Candidate is subject to automated decision-making that produces legal or similarly significant effects, the Candidate shall have the right to request human intervention, to express their point of view, and to contest the decision by contacting us through the channels specified in our Privacy Policy.
4.3 No Guarantee of Accuracy
While we endeavour to ensure the reliability and quality of our AI models, we do not warrant or guarantee that AI-generated outputs are accurate, complete, error-free, or free from bias. AI models are inherently probabilistic and may produce outputs that are inconsistent, incomplete, or incorrect in certain circumstances.
4.4 Human Oversight Required
AI outputs must not be used as the sole basis for any hiring decision. Employers are required to exercise independent professional judgement and apply appropriate human review before making any employment-related decision based on Platform outputs. The Platform is designed to assist and augment — not replace — human decision-making.
4.5 Employer Responsibility
Employers acknowledge and agree that they bear sole responsibility for all hiring decisions made in connection with or arising from their use of the Platform. We shall not be liable for any adverse outcome, claim, or proceeding arising from an Employer's reliance on AI-generated outputs.
4.6 Continuous Improvement
We may update, retrain, or modify our AI models from time to time to improve performance, accuracy, or functionality. Such updates may result in changes to how AI outputs are generated and may affect scoring consistency across different time periods.
5. Candidate Consent and Awareness
5.1 By participating in any evaluation process on the Platform, each Candidate acknowledges and agrees to the following:
(a) AI Evaluation: The Candidate's responses, submissions, and interactions will be analysed and scored by artificial intelligence systems. This includes assessment of prompt quality, reasoning ability, communication skills, and task completion in AI Skills Assessments.
(b) Recording: AI Interviews may involve the recording of video and/or audio. The Candidate consents to such recording and understands that recordings will be stored, processed, and made available to the relevant Employer in accordance with our Privacy Policy.
(c) Automated Analysis: The Platform will apply automated processing and analysis to the Candidate's data, including CV parsing, transcript generation, response evaluation, and score generation.
(d) Third-Party AI Processing: Candidate Data may be processed by third-party AI service providers as necessary for the delivery of the Services. All such processing is subject to our Privacy Policy and applicable data protection agreements with such providers.
5.2 Transparency
We are committed to transparency regarding the use of AI in the evaluation process. Candidates will be informed, prior to commencing any assessment or interview, that AI technology will be used to evaluate their performance. Candidates who do not wish to participate in AI-powered evaluations should refrain from using the Platform.
5.3 Right to Enquiry and Contest
Candidates may contact us at any time to request general information regarding the logic, significance, and envisaged consequences of the automated processing applied to their data. In addition, Candidates have the right to contest decisions based on automated processing and to request human review of any such decision. Such requests should be directed to the contact details specified in our Privacy Policy.
6. Data and Privacy
6.1 Our collection, use, storage, and processing of personal data are governed by our Privacy Policy, which forms an integral part of these Terms. By using the Platform, you agree to the practices described therein.
6.2 Categories of data processed through the Platform may include, without limitation:
Personal identification information (names, email addresses, contact details)
Professional information (CVs, work history, qualifications)
Video and audio recordings of AI Interviews
Transcripts and text-based responses
AI-generated scores, rankings, and evaluation reports
Technical data (IP addresses, device information, usage logs)
6.3 Candidate Data may be stored on servers located in jurisdictions outside the Candidate's country of residence. By using the Platform, you consent to such cross-border data transfers, which will be conducted in compliance with applicable data protection laws.
6.4 We engage third-party AI service providers (including large language model providers) to deliver certain aspects of the Services. Data shared with such providers is subject to appropriate contractual and technical safeguards and is processed solely for the purpose of providing the Services.
6.5 For full details regarding data retention periods, your rights as a data subject, and how to exercise those rights, please refer to our Privacy Policy.
7. Employer Responsibilities
Each Employer using the Platform acknowledges and agrees to the following obligations:
7.1 Lawful Use
The Employer shall use the Platform and all outputs generated by the Services solely in compliance with all applicable laws, regulations, and industry codes of practice, including but not limited to labour laws, employment regulations, and anti-discrimination legislation applicable in its operating jurisdiction(s).
7.2 Non-Discrimination
The Employer shall not use the Platform or any AI-generated outputs to discriminate against any Candidate on the basis of race, colour, gender, gender identity, sexual orientation, religion, national origin, age, disability, marital status, or any other characteristic protected by applicable law.
7.3 Human Review
The Employer shall ensure that no hiring, rejection, or other employment-related decision is made solely on the basis of automated AI outputs without appropriate human oversight and review.
7.4 Candidate Communication
The Employer is responsible for ensuring that Candidates are adequately informed about the use of AI-powered tools in the recruitment process, to the extent required by applicable law.
7.5 Data Compliance
Where the Employer acts as a data controller (or equivalent under applicable law) in relation to Candidate Data processed through the Platform, the Employer shall ensure that it has obtained all necessary consents and legal bases for such processing.
8. Payments
8.1 Subscription and Credits
Access to certain features of the Platform may be subject to the purchase of a subscription plan, credit packs, or add-on packs. Details of available plans, pricing, and credit allocations are published on the Platform and may be updated from time to time at our sole discretion.
8.2 Payment Terms
All fees are quoted and payable in the currency specified on the Platform at the time of purchase. Payment shall be made through the payment methods available on the Platform. You are responsible for all applicable taxes, duties, and charges in connection with your purchase.
8.3 Refund Policy
Unless otherwise required by applicable law or expressly stated in a separate agreement:
(a) Subscription fees are non-refundable once the billing period has commenced.
(b) Credits and add-on packs are non-refundable once purchased and are not redeemable for cash.
(c) Unused credits may expire in accordance with the terms of the applicable plan. Expiry periods, if any, will be clearly disclosed at the time of purchase.
8.4 We reserve the right to modify pricing, plans, and credit structures upon reasonable notice. Continued use of the Platform following such changes constitutes acceptance of the updated terms.
9. Intellectual Property
9.1 Platform Ownership
The Platform, including without limitation all software, algorithms, AI models, user interface design, graphics, logos, trademarks, documentation, and related materials, is the exclusive property of the Platform's intellectual property owner or its licensors and is protected by applicable intellectual property laws. Memora operates the Platform under an authorised distribution arrangement. Nothing in these Terms transfers any ownership rights in the Platform to you.
9.2 Limited Licence
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose. This licence does not include the right to copy, modify, distribute, sublicence, or create derivative works based on the Platform.
9.3 User Content
You retain ownership of any content you submit to the Platform (including CVs, responses, and other materials). By submitting content, you grant us a worldwide, non-exclusive, royalty-free licence to use, store, process, and analyse such content solely for the purpose of providing and improving the Services. This licence terminates upon deletion of your account, subject to any legal obligations requiring continued retention.
9.4 AI-Generated Outputs
Unless otherwise agreed in writing, AI-generated outputs (including scores, reports, and shortlists) are provided as part of the Services and may be used by Employers for their internal recruitment purposes. Employers shall not reproduce, publish, or distribute AI-generated outputs for any purpose unrelated to their own recruitment activities without our prior written consent.
10. Limitation of Liability
10.1 To the maximum extent permitted by applicable law, Memora, its directors, officers, employees, agents, licensors, and affiliates shall not be liable for:
(a) Any hiring decision, employment outcome, or recruitment result arising from or connected with the use of the Platform or any AI-generated output.
(b) Any inaccuracy, error, omission, or bias in any AI-generated output, score, ranking, or recommendation.
(c) Any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of business opportunity, or reputational damage, howsoever arising.
(d) Any loss or damage arising from unauthorised access to or alteration of your data or transmissions.
(e) Any failure or delay in the provision of the Services caused by circumstances beyond our reasonable control, including force majeure events, third-party service disruptions, or internet connectivity issues.
10.2 To the maximum extent permitted by applicable law, our total aggregate liability to you in respect of all claims arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount of fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim, or one thousand Hong Kong Dollars (HKD 1,000), whichever is greater.
10.3 Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
11. Indemnity
11.1 You agree to indemnify, defend, and hold harmless Memora, its directors, officers, employees, agents, licensors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
(a) Your breach of these Terms or any applicable law or regulation.
(b) Your use or misuse of the Platform or the Services.
(c) Any content or data you submit through the Platform.
(d) For Employers: any hiring decision, employment practice, or regulatory non-compliance arising from the use of AI-generated outputs.
(e) Any infringement of the intellectual property, privacy, or other rights of any third party resulting from your use of the Platform.
11.2 We reserve the right, at our own expense, to assume exclusive control of the defence of any matter otherwise subject to indemnification by you. In such event, you shall cooperate fully with us in asserting any available defences.
12. Termination
12.1 Termination by You
You may terminate your account at any time by following the account closure process available on the Platform. Termination does not entitle you to a refund of any fees or unused credits.
12.2 Termination or Suspension by Us
We may suspend or terminate your access to the Platform, in whole or in part, at any time and without prior notice, if:
(a) You breach any provision of these Terms.
(b) We reasonably believe your conduct may expose us, other Users, or third parties to legal liability or reputational harm.
(c) You engage in any form of fraud, abuse, or manipulation of the Platform or its AI systems.
(d) Your account has been inactive for a continuous period exceeding twelve (12) months.
(e) We are required to do so by law, regulation, or order of a competent authority.
12.3 Effect of Termination
Upon termination of your account: (i) your licence to use the Platform shall immediately cease; (ii) we may delete your account data in accordance with our data retention policies and applicable law; and (iii) any provisions of these Terms that by their nature should survive termination shall continue in full force and effect, including without limitation Sections 4, 9, 10, 11, and 13.
13. Governing Law and Dispute Resolution
13.1 These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict of law principles.
13.2 Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall first be resolved through good faith negotiation between the parties for a period of not less than thirty (30) days.
13.3 If the dispute cannot be resolved through negotiation, either party may submit the dispute to the Hong Kong International Arbitration Centre ("HKIAC") for arbitration in accordance with the HKIAC Administered Arbitration Rules in force at the time of filing. The seat of arbitration shall be Hong Kong. The language of the arbitration shall be English. The arbitral award shall be final and binding on both parties.
13.4 Notwithstanding the foregoing, either party may seek interim or injunctive relief from the courts of Hong Kong in respect of any matter where such relief is necessary to protect the party's rights pending the outcome of arbitration.
14. Modifications to These Terms
14.1 We reserve the right to amend, update, or modify these Terms at any time at our sole discretion.
14.2 Where we make material changes to these Terms, we will endeavour to provide you with reasonable prior notice by posting the revised Terms on the Platform and, where practicable, by sending a notification to the email address associated with your account.
14.3 The revised Terms shall become effective on the date specified in the notice or, if no date is specified, on the date of publication on the Platform. Your continued use of the Platform following the effective date of any changes constitutes your acceptance of the revised Terms.
14.4 If you do not agree with any modifications, your sole remedy is to discontinue use of the Platform and close your account.
15. General Provisions
15.1 Entire Agreement. These Terms, together with the Privacy Policy and any applicable order form or subscription agreement, constitute the entire agreement between you and Memora in respect of the subject matter hereof and supersede all prior or contemporaneous agreements, understandings, and representations.
15.2 Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall continue in full force and effect.
15.3 Waiver. The failure of Memora to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
15.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
15.5 Notices. All notices to us under these Terms shall be sent to the contact details published on the Platform. Notices to you may be sent to the email address associated with your account.
15.6 No Third-Party Rights. These Terms do not confer any rights on any person or party other than the parties hereto, except as expressly stated herein.
15.7 Language. These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.
16.Service Availability
16.1 The Platform is provided on an "as available" and "as is" basis. We do not guarantee uninterrupted or error-free operation of the Services.
16.2 We may perform maintenance, updates, or modifications that temporarily affect the availability of the Platform. Where practicable, we will provide reasonable advance notice of scheduled maintenance that may materially affect availability.
16.3 Certain features described in these Terms may be released on a phased basis. Features not yet available will be clearly indicated on the Platform.
16.4 Specific service level commitments, if any, shall be set out in a separate Service Level Agreement between Memora and the Employer and shall prevail over this Section 16 to the extent of any inconsistency.
17. No Employment Relationship
17.1 Nothing in these Terms shall be construed as creating any employment, agency, partnership, or joint venture relationship between Memora and any Candidate or Employer.
17.2 Memora does not act as a recruiter, employer, or employment agency. We do not make hiring recommendations or endorsements of any Candidate to any Employer, and do not participate in any hiring decision.
Contact Us
If you have any questions regarding these Terms, please contact us at legal@ai-intervue.com website: www.ai-intervue.com